Privacy Policy

Fragoseco, is committed to protecting and respecting your privacy following the (EU) General Data Protection Regulation (the ‘GDPR’) 2016/679, which is effective in all member states of the EU from 25th May 2018 and sets out the new legal framework for the protection and the free movement of personal data. 

This Statement is made by fragoseco to inform you about our policies and practices with respect to the collection, use, retention, disclosure, transfer, security and access of personal data.

Types of personal data we process:

Data concerning you as an individual

We may collect the following information: name, last name, age, photograph, gender, telephone, mobile, e-mail, social networking contract details, proofs of identity and address, copies of passports, driving licenses, card and other payment details, financial information, health information relevant to your planned travel and travel insurances held, your preferences and interests (through customer surveys) and any other information provided to us by or in relation to you (ie. Loyalty program), which concern you as an individual. 

Business Related Information

If you are an individual associated with a business or other organization that is our customer, then your personal data may include the following information that we link to you: business or organization details, your relationship with that business or organization, your contact details within that business.

Website usage information

We may collect information about your visits to, browsing of, and use of our website, such as your IP address, your computer device details, the make and version of web browser you are using, your operating system, your time-zone, your browser plug-ins, any web-page you came from, cookies, page response times, download error, pages and parts of pages you visit, usage you make of our website, including enquiries and searches undertaken and registrations for accounts, forums, etc, length of visit to website and pages, page interaction information. This will normally be collected and used anonymously, and aggregated for analysis, with your name and any characteristics identifying you remaining anonymous, but our privacy policy will apply, and it will be treated as your personal data, if this information is in any way linked to you personally. 

How we use the collected information

We require the information to understand your needs and provide you with a better service, for the following reasons in particular:

  • For internal record keeping
  • To manage and improve our business and services
  • To send promotional emails to the personal address you provide us with, informing you about special offers or other updates, which we believe you may find interesting
  • To contact you by email or phone, with information about your upcoming or previous bookings, about problems and complaints and to respond to any submissions, enquiries or requests from you
  • To customize the website according to your interests
  • To enable you to make bookings, and to fulfil, provide, perform, administer, manage and enforce all bookings, orders, and other contacts which relate to you and to process any transactions authorized or made with us which relate to you. 
  • To collect and make payments due and administer our accounts. 


Period for retaining your data

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Security

To ensure that your information is secure and to prevent unauthorized access or disclosure, we have put suitable procedures in place, in order to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. This way, the web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use cookies to help us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes, removing the data from the system afterwards.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser to decline cookies, if you so prefer. However, this may prevent you from making full use of our website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that  fragoseco does not have any control over that other website.

Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting other websites and such websites are not governed by this privacy policy. You should therefore exercise caution and read the privacy statement applicable to the website in question.

Controlling your personal information

fragoseco will never sell, distribute, lease or disclose your personal information to third parties unless it is required to do so by law.

If you would like a copy of the information we have retained on your person, please contact us in writing. If you believe that said information is incorrect or incomplete, please write to or email us as soon as possible. We will promptly update the information accordingly.

fragoseco may change this policy by updating this page without notice. Please check this page regularly to ensure that you are aware of those changes.

In case of any inconsistency or conflict between the English and other language versions of this policy, the English version shall prevail.

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